Delegating the global admin role to a trusted managed service provider (MSP) can be a smart move for many organizations. Global admin is a powerful role in Microsoft 365 and Azure Active Directory that grants access to a wide range of sensitive settings and data across an organization’s entire IT infrastructure. While this level of access is necessary for managing and securing an organization’s digital assets, it also poses significant risks if not managed properly. 

For Microsoft O365 or Azure for example, if a company has a single Global Admin (that is not the business owner) and not supported by an MSP (pay for their own licenses), then the business is at risk of losing their tenant if that employee or person leaves the organisation. Microsoft Data Protection Team will need to contact that former employee for approval to allow the owner access to the tenant. 

By delegating the global admin role to a trusted MSP, an organization can benefit from their expertise and experience in managing complex IT environments. MSPs specialize in managing IT infrastructure and can provide a level of expertise and efficiency that many organizations may not have in-house. This can help ensure that IT systems are properly managed, secure, and optimized, allowing organizations to focus on their core business objectives. 

In addition, delegating the global admin role to an MSP can help improve security and compliance. MSPs can provide ongoing monitoring and management of IT systems, ensuring that security protocols are properly implemented and that any vulnerabilities are addressed quickly. This can help organizations reduce the risk of data breaches and other cyber threats that can have serious consequences for their reputation, finances, and operations. 

Furthermore, MSPs can help organizations save time and money. By delegating the global admin role to an MSP, organizations can reduce the time and resources required to manage their IT infrastructure. MSPs can take care of routine tasks such as software updates, backups, and system maintenance, freeing up internal IT staff to focus on higher-value tasks. This can help organizations reduce costs and improve operational efficiency. 

Overall, delegating the global admin role to a trusted MSP can provide organizations with many benefits, including expertise, efficiency, security, compliance, and cost savings. It’s important to choose an MSP that has a proven track record of delivering high-quality services and has experience working with organizations in your industry. With the right MSP partner, organizations can effectively manage their IT infrastructure and achieve their business goals with confidence. 


Need support to protect your business from cyber threats? Let’s chat  

B & A Technologies is a Queensland-based Managed Service Providers with currently 70+ clients onshore and offshore. Our purpose is to bring potential to life with cutting-edge and caring IT.